Sales Policy

Effective Date: November 19, 2024

At Crystal Gemer, we are committed to offering luxurious, high-quality jewelry to our valued customers. This Sales Policy outlines the terms and conditions that apply to all purchases made through our website or in-store. By making a purchase with us, you agree to the terms outlined below.

1. Product Availability

While we strive to maintain accurate stock levels and ensure that all products listed on our website are available for purchase, we cannot guarantee product availability at all times. If an item is out of stock after your order is placed, we will notify you as soon as possible and offer either a refund or an alternative product.

2. Pricing

All prices listed on the Crystal Gemer website are in USD and include applicable taxes unless otherwise stated. We reserve the right to modify prices or discontinue items without prior notice. Prices are subject to change based on market conditions, promotions, and sales.

  • Promotions and Discounts: Any promotional codes, discounts, or special offers are valid for a limited time and are subject to specific terms. Only one discount or promotional code can be applied per order, unless otherwise stated.

3. Payment Methods

We accept a variety of secure payment methods, including but not limited to:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • Debit Cards
  • PayPal
  • Apple Pay
  • Other payment methods available at checkout

All transactions are processed through secure payment gateways to ensure the safety of your payment information.

4. Order Processing and Confirmation

Once your order is placed, you will receive an order confirmation email with the details of your purchase. Orders are typically processed within 1-3 business days. You will also receive a shipping confirmation email once your order has been dispatched, along with tracking information.

If we are unable to process your order for any reason (such as payment issues or inventory discrepancies), we will notify you promptly and work to resolve the issue.

5. Shipping and Delivery

We offer a variety of shipping options, including standard and expedited delivery. Shipping costs will be calculated during checkout based on your location and the weight of your order.

  • Shipping Times: Estimated delivery times vary depending on the shipping method chosen and your location. Typically, deliveries within the United States take 5-7 business days for standard shipping, and 2-3 business days for expedited shipping.
  • International Orders: We also offer international shipping, and delivery times may vary depending on the destination country.
  • Shipping Fees: Shipping fees are non-refundable, and the customer is responsible for any customs duties or taxes applicable to international shipments.

6. Order Cancellations

If you wish to cancel or modify an order, please contact us within 24 hours of placing your order. After this time, we may not be able to accommodate changes or cancellations. However, we will make every effort to assist you as much as possible.

7. Gift Cards

We offer digital gift cards that can be purchased directly from our website. Gift cards are non-refundable, cannot be redeemed for cash, and must be used in full at the time of purchase. Any unused balance will remain on the gift card for future use.

8. Customer Responsibility

By placing an order with us, you confirm that the information provided, including shipping address, is accurate and complete. Crystal Gemer is not responsible for delays, losses, or damages that occur due to incorrect or incomplete shipping details.

9. Sales Taxes

Applicable sales tax will be applied to your order based on the shipping address provided at checkout. Sales tax rates may vary depending on your location and local tax laws.

10. Returns and Exchanges

Please refer to our Refund and Returns Policy for details on how to return or exchange items. Returns and exchanges are accepted within 30 days of purchase, subject to the conditions outlined in the returns policy.

11. Limitation of Liability

Crystal Gemer is not liable for any direct, indirect, incidental, or consequential damages that may arise from the use of or the inability to use our products. Our liability is limited to the total amount paid for the purchased item(s).

12. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically for updates.

13. Contact Us

If you have any questions or concerns about this Sales Policy, please feel free to contact us:

Crystal Gemer
118 Scarlet Ln
Mount Airy, North Carolina
Phone: (336) 789-0798
Email: info@crystalgemer.com
Website: https://crystalgemer.com

This Sales Policy is designed to provide a smooth and transparent shopping experience for our customers while protecting both Crystal Gemer and our valued clientele.