Refund and Returns Policy
Effective Date: November 19, 2024
At Crystal Gemer, we strive to provide our customers with high-quality, luxurious jewelry. If you are not completely satisfied with your purchase, we are happy to assist with returns and refunds in accordance with our policy.
1. Returns
You may return your item(s) within 30 days from the date of purchase for a full refund or exchange, provided that the following conditions are met:
- The item must be unused, unworn, and in its original, undamaged condition.
- The item must be returned in its original packaging, including all tags, certificates, and accessories.
- The return must be accompanied by the original receipt or proof of purchase.
Non-returnable items:
- Customized or engraved jewelry
- Sale or clearance items
- Gift cards
2. Refunds
Refunds will be processed once the returned item is inspected and approved. The refund will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Shipping fees are non-refundable, and the customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
3. Exchanges
If you would like to exchange an item for a different size, color, or style, you may do so within 30 days of purchase, subject to availability. The returned item must meet the conditions outlined in our returns section. If the new item costs more than the original, the difference must be paid by the customer.
4. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@crystalgemer.com or call us at (336) 789-0798. We will offer a replacement or full refund, including return shipping costs.
5. How to Return an Item
To initiate a return or exchange, please follow these steps:
- Contact us via email at info@crystalgemer.com or call us at (336) 789-0798 to notify us of your intent to return or exchange the item.
- Ensure that the item is securely packaged in its original packaging, along with any accessories or documentation.
- Ship the item back to us using a trackable return service. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Return Address: Crystal Gemer
118 Scarlet Ln
Mount Airy, North Carolina
USA
6. Late Returns
We cannot accept returns or exchanges after 30 days from the date of purchase. Any items returned after this period will be rejected, and no refund will be issued.
7. Contact Us
If you have any questions regarding our refund and returns policy, please contact us at:
Crystal Gemer
118 Scarlet Ln
Mount Airy, North Carolina
Phone: (336) 789-0798
Email: info@crystalgemer.com
Website: https://crystalgemer.com
This Refund and Returns Policy is designed to ensure customer satisfaction while protecting the interests of both our clients and Crystal Gemer.
